FAQs


COVID-19 UPDATE: Please be aware that due to the pandemic, the delivery time of your order may take slightly longer than usual. We’re working closely with our delivery partners to ensure a safe delivery.

RYA THE BRAND IS NOT RESPONSIBLE FOR LOST, STOLEN OR MISSING PACKAGES- PLEASE CONTACT USPS WITH INQUIRIES AFTER YOUR ORDER HAS SHIPPED.

  • What size should I order? You can check out our general size guide in the menu.
  • How long will my order take to ship? RYA The Brand is a small business, but we pride ourselves in shipping your order ASAP. Orders take 1 to 3 days to process, and are shipped as soon as possible. Please see our shipping policy for more details.
  • What shipping carrier do you use? We use USPS & UPS to ship orders. We also offer international shipping to select countries. Please see our shipping policy for more details.
  • How can I track my order? You can track your order by clicking here
  • Where is RYA The Brand based? We are located in the DMV area.
  • Are all of your items handmade? Certain items/ collections are handmade, and others are manufactured. Be sure to check the collection and product descriptions for details.
  • Do you collaborate with influencers, stylists, & creators? RYA The Brand is still a small business that is growing, but we love to work with creatives. Shoot us a DM on instagram (@ryathebrand) or email us at info@ryathebrand.com to collab!

For all other questions and inquiries, feel free to email us at info@ryabrand.com.